Exceptional Employee

Posted on: Sep 11, 2018 | Author: Steve Denniston

I went to your Bellevue store after I purchased my E-Cig from your Dodge street store.

Exceptional Employee

I went to your Bellevue store after I purchased my E-Cig from your Dodge street store. I went to the store a number of times trying to figure out why my batteries took so long to charge and sometimes didn't work at all. We tried everything from having my equipment checked to getting replacements but it wasn't until I was waited on by Melissa that we got the problem solved. She spent a lot of time with me and I have to admit I was a little frustrated when I came in for my 6th trip. Melissa took it in stride and started working the problem, to make a long story short.......It was me that was the problem, I assumed my phone charger was putting out enough Amps but it wasn't Melissa showed me where to check and the correct out put that we found out my phone charger was only putting out .7 amps, instead of the minimum of 2 amps. I had always told the other people that I had a good charger but I was wrong. Melissa spent about 30 minutes with me, gave me a loner battery to use while she charged my battery on the stores charger and the following day used it the whole day to make sure it worked right and it did. I bought a new correct charger for 5.99 after Melissa spent about 5 hours testing my battery. That's a lot of work for a 6 dollar sale.....she smiled the whole time. I wish more companies had employee's like Melissa.

Thank you,

Steve Denniston

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